I needed a laptop and so after doing some online research decided on Microsoft’s Surface Book. Touted as a laptop first and a tablet second, it seemed perfectly aligned for my requirements. The model I picked had good specs (although a little light on the hard drive) and good reviews and I didn’t pick up on any of the Surface Pro 4’s well documented power issues. So it was with much expectation that I went ahead and bought one at a Microsoft Store.
It’s no secret that I am and have been somewhat of a Microsoft fan boy for a number of years, but it took me 3 weeks to realize that the Surface Book as a final product is not yet mature enough to replace a laptop of equal specs. It certainly has many very impressive features and some of the engineering is really impressive (power cord, detaching of the screen, the pen etc.). But it is not stable at all. It crashed often. When using Adobe Lightroom I was never able to work for more than an hour without a crash. I also had inconsistent battery issues, the screen would become unresponsive (similar to the Surface Pro’s issues maybe?) and the power button wouldn’t function requiring hard resets. I realize completely that some of these may be software related (the OS is predictably Windows 10), but I bought the whole system and as that it doesn’t imbue confidence.
There were also other reasons that the concept didn’t work for me and I realize this is personal preference. One of these being the pen. It is super cool when one first plays round with it, but it soon becomes a gimmick and for me didn’t add the value that I had hoped. The keyboard layout also didn’t impress me. I use PageUp and PageDown a lot but these keys have inconveniently now moved to function keys at the top. Other people may feel differently about these preferences I acknowledge.
I’m not one to easily return goods in this way, but I really regretted the purchase and so felt obliged tot return it. I did need a laptop though and, after more online research, swapped the Surface Book for the new Dell XPS 15. And I have to say that after a week’s use this was a very good swap. For slightly less ($2,099.00 for the Surface Book vs $1,999.00 for the XPS) I get significantly better specs (a 512GB SSD hard drive, 16GB RAM), an absolutely exquisite screen (the Surface Book’s was also very good) and it’s a very stable product. With all the same software, I have had zero issues. It obviously doesn’t have the tablet component, but for me this had less value on the Surface Book than I anticipated after the initial coolness factor wore off. So far, I’m very impressed with the Dell XPS 15.
It’s a pity because I can completely see where Microsoft are going and I definitely support it, but it turns out that to build a quality system takes a few iterations. I have no doubt that my guys (Microsoft) will get there in the end, but for now it’s not it.
Just a quick word about Microsoft Store. I used the King of Prussia store. I had a GREAT experience with them. The surface and their return policy is exceptional. I would without a doubt use them again and recommend them to anyone. They should continue to push forward on this concept.